Valid Warranty Claims
Warranty claims must be made within 1 year of the date of original purchase. The product in question must be registered with Whipsmart during this one-year period, and a valid proof of purchase is required.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
What To Do With The Defective Item
Whipsmart may ask you to return the item to us if deemed necessary by our customer support team. If you do not need to return the item to us, we do ask that you dispose of the item in a responsible manner, and in accordance with your local guidelines. Whipsmart items may contain Lithium-Ion batteries, and can be harmful to the environment if not disposed of properly.
Due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product.
Whipsmart products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.
Replacement Item Information
Whipsmart reserves the right to send you a comparable replacement item should the defective item not be available. Additionally, replacement items DO NOT come with the same one-year warranty. Whipsmart is under no obligation to replace a replacement item should you experience further issues.
Online Product Registration And Warranty Claim Form
To ensure your Whipsmart product’s authenticity for warranty eligibility, we require you register it with us online using the form below.